Shipping and Pickup

We try hard to ensure that you receive the best service possible from our trusted couriers. However, sometimes we are at the mercy of mother nature and we may delay shipping if we feel that there is a chance your package may freeze or overheat. If we delay the shipping of your package, we will do our best to inform you with as much notice as possible.

If you reside in a province where importing alcohol from other provinces is restricted, you will not be able to order from Highfield Liquor.

  • We ship in discreet, recyclable packages.
  • Packages are bomb proof (not tested with real bombs), with a <0.1% breakage rate.
  • You can pick up in Calgary and save a few bucks (free).
  • Signature is required and couriers are required to verify your age because it’s alcohol.
  • Couriers cannot leave packages at your doorstep (it's illegal - because it’s alcohol).
  • You will receive an email with your tracking number the day your order is shipped.

Reshipping fee = Pay what we pay: we will let you know the cost of your reship before processing. Prefer not to have your package reshipped? Missed your delivery twice? We will keep the order and provide you a digital gift card in the amount you paid, less the return shipping charges, plus a $10+tax restocking fee.

Orders cannot be cancelled or refunded. All sales are final.

 

  • Pick-up your order in Calgary at Highfield Liquor.
  • Alberta orders are shipped with a trusted courier. Depending on location, Fedex, or Canada Post.
  • All other destinations outside of Alberta will be shipped with Canada Post.
  • Pick-up in Calgary is FREE.
  • For a limited time, all orders delivered within Alberta are FREE.
  • All other destinations outside of Alberta: your shipping cost will be calculated at check-out based on the delivery address.

Pick Up in Calgary

  • Convenient location in Calgary.
  • You will receive an email when your order is ready. 
  • All orders will be ready for pick-up the following day by 1pm (Monday-Saturday). 
  • Please bring ID to verify your order.

Please note store hours and location:

1259 Highfield Cres SE, Calgary

Reduced Hours

Monday - Friday: 11pm - 6pm
Saturdays: 11am - 4pm
Sundays and most Holidays: Closed


FedEx

  • Default courier for members in Alberta.
  • 2-Day Express service.
  • One unsolicited delivery attempt will be made.
  • If delivery is unsuccessful, the package will be brought to the nearest FedEx depot and held for pickup for five business days, during which time you can contact FedEx at 1-800-463-3339 to request a second delivery attempt.
  • Both FedEx and Highfield Liquor will contact you to notify you about the failed delivery.
  • Photo ID and your tracking number are required to pick up your package at FedEx.
  • After five days, your package will be returned to Highfield Liquor. We will contact you to arrange reshipping. Reshipping charges will apply.
  • For any questions about your delivery, you can contact FedEx at 1-800-463-3339.

Track your FedEx package!


Canada Post

  • Available for all members.
  • Default courier for provinces besides Alberta, rural and PO Box addresses.
  • Depending on your location, delivery will take between 1 and 12 business days.
  • One unsolicited delivery attempt will be made.
  • A tag will be left at your door, or in your mailbox, notifying you of the failed delivery.
  • Your package will be held for pickup at the nearest post office for 15 business days.
  • Photo ID with a matching delivery address, and your tracking number are required to pick up your package.
  • After 15 days, your package will be returned to Highfield Liquor. We will contact you to arrange reshipping. Reshipping charges will apply.
  • For questions about your delivery, contact Canada Post at 1-800-267-1177.

Track your Canada Post package!